China Paper

1. What is A4 Paper?
The metric system of measurement for paper is used primarily throughout the world, with notable exceptions being the United States, Canada and Mexico. Paper-size measured metrically uses the unit "millimeter," with 25.4mm equaling one inch. The International Standards Organization (ISO) sets forth in its document ISO 216 a series of (metric) paper sizes, each element having a length-to-width ratio of 1.414. A most commonly used size is A4, which measures 210mm x 297mm.

The substance weight or basis weight of paper measured metrically uses the unit "grams," with the weight stated as "grams per square meter," or g/m2.

2. What is bond paper?
The term "bond" has no actual meaning in the manufacturing process. The term comes from WW I when war bonds were printed on cotton fiber papers that were extensively watermarked. The extensive watermark was used to protect buyers from bonds sold by counterfeiters (the first safety paper). Following the war, people who wanted a good quality paper would ask for paper like that "bond" paper. Thus, the term has become associated with high quality and generally when used by the end user means the user wants to buy a "Fine Paper" product.

3. Can you cut roll to the different sizes of sheets as we want? Or there has some standard size for sheets?

Yes, we can cut the different sizes according to the requests of clients. It also can be sold by roll or by sheet.

4. What happens if the item I want is not in stock?

We will back order items for you if they are not in stock, which should be delivered or ready for collection within three working days. However on the very rare occasion that this is not possible, we will contact you giving you the option to cancel your order.

5. Can you work with my budget?
A great amount of detail and time goes into creating each custom order. We can offer various specification of paper catered to each client's desires. For these reasons, custom orders tend to cost much more than our personalized line. However, we do offer a variety of options and try our best to work within a variety of budgets whenever possible. Please don't hesitate to contact us no matter what your budget is to see if we can come up with something for you.

6. How long does the process take?
The time it takes for custom work varies greatly depending on the scope of each project. We work with each client to come up with a schedule tailored to their needs.

7. What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once we receive email confirmation.

Please note that upon final approval of your personalized order we cannot accept returns due to any and all errors. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for re-production.

8. What if I need to cancel my personalized order?
After placing your personalized order we will email you to confirm the details of your order. Once you confirm the details are correct, your order is non-refundable.

Also, please note that upon final approval of your personalized order we cannot accept returns due to any and all errors. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for re-production.

9. What is the meaning of the term brightness of a paper?
Brightness of paper refers to the ability of the paper's surface to reflect light. If a paper surface of perfect whiteness could be found, it would reflect 100% of the light rays striking it, regardless of the light's wavelength. Thus, brightness represents the measure of the proportions of sunlight and darkness. Papers rating 100% brightness could be only white papers rating 0% could be only black. But papers with brightness ratings of 60, 70 or 80% could be any tinting or shading of white from gray to blue, to yellow, to pink, to purple.

Papers that reflect 90% of removel light rays have a brightness rating, of 90%. This is a high brightness, incidentally. Brightness is measured on a Spectrophotometer.

10. How bright is pulp from which paper is made?
Brightness of pulps vary according to quality of pulp and its economic value to a specific paper. For instance, unbleached pulps range in G.E. brightness from 35 to 65; bleached chemical wood pulps offer brightness varying from 70 to 88; while groundwood pulps range in brightness from 55 to 63. High alpha pulps measure brightness of 90 and over.

11. How is recycled paper made?
Recycled paper, either pre or post-consumer materials needs to be washed and is often deinked prior to being pulped. The pulp goes through a bleaching process to make it whiter. There are many bleaching processes; New Leaf Paper chooses a processed chlorine free process. Once the pulp is bleached, it enters a series of phases including the following: the paper forming section; the press section where water is removed by pressing the wet paper between rolls and felts; and the drying section where the moisture content is reduced to the desired level; and the calendering section where the paper is compacted and smoothed progressively as it travels down a stack of steel rolls. Once completed the paper is stored in either rolls or cut into sheets.

 12. What is the difference between thermal paper and other register paper?
The difference between thermal paper and other receipt is that information is printed onto thermal paper by heat transfer. Other receipts are simply printed on with normal ink or a stamp.

 13. Is all register paper the same?
Absolutely not. Not only are there different types of register paper (thermal, single ply, 2-ply, etc.), but there are also different levels of quality of paper. You should always make sure the register rolls you order are 100% American made and premium quality. Low quality paper can leave behind residue and damage your printer over time.
 
14. What details of our product are necessary for quotation?
When you are making an inquiry, please provide the information about the size,  specification and quantity requests, quantity of the paper you want. 

15. How to pay?
a).Please transfer (T/T) the payment from your bank to our bank. 30% of the total payment should be paid in advance if the total amount is less than USD2000. Otherwise 70% of total payment should be paid by the buyer in advance with the balance paid before delivery.
b).If the total amount of your order exceeds US$60,000,sight draft payment method will be acceptable for us. 50% of the total amount in advance,we will ship out the goods and send all of the shipping documents via our bank to your bank,you can pay and collect the shipping documents from your bank,and your bank will transfer the balance to our bank.
 
16. How is the transportation?
The goods can be delivered by air or by sea. The approximate delivery time by air is no more than 5 business days and by sea 15-30 days. Shipping costs might vary due to different destinations.
  
17. How long is the turnaround time for an order?
The turnaround time depends on the specifications of your  order. Our production time is generally 3-8 business days, usually within 5 business days. 

18. Can you provide a sample to let us confirm before mass production?
We are pleased to offer the sample for free. And delivery charge should be borne by buyers. However, the charges can be deducted 50% from the total amount of the main order. 

19. How is the after-sales service?
Resino sales reps or customer service staff are always here when you need us.Your purchase can be reproduced and refunded if there are serious quality problems.

20. Can we see more pictures of your company, factories and products?

Of course, and if you are interested in our company or our products, you're welcome to contact us through our website or send us e-mail at any time! Here are some pictures of our company, factories and products. For more information, please contact us directly. Thank you!